| Returns: We will accept returns with an authorization
ONLY, if merchandise is NEW and returned within 10 days of order
date. There is a 25% restocking charge on all returns for orders
over $150 and $25 restocking charge for orders below $150.
Please do NOT return merchandise without authorization, your
merchandise will be lost and credit cannot be issued. In addition,
your unauthorized return order may be refused by the warehouse and
returned to you. If you refuse and order, there will be a
restocking charge as outlined above in addition to round trip
shipping charges. If you would like to cancel an order, please call
us immediately for a cancellation ID Once an order process
has begun, cancellation will be regarded as a return and all return
policies will apply. Please do not E-mail cancellation requests a
cancellation transaction ID is required. Your return must contain
the return authorization number or cancellation ID taped to the
outside of the carton or it may be refused or lost.
- Special orders are non-refundable. Shipping/Handling and
Small Order Charges are non-refundable.
- There is NO minimum order requirement. However, we cannot
except returns for orders $50 or less (excluding discounts,
shipping, handling fees) All Sales $50 or less are FINAL.
Shipping Information:
Most orders over $250 usually leave the warehouse within 2-5
business days. Orders under $250 usually leave the warehouse within
3-10 business days.
If you choose express shipping as your order shipping method, the
order will ship on the next business day and may be subject to
additional charges if not calculated during checkout. Please call us
at 718 442 1010 for express shipping requests.
**Certain orders due to size, weight, combined weight or
chemical content - cannot ship via UPS or will require additional
charges due to size or weight. We will contact you with a quote if
your order exceeds the guidelines for standard ground shipping. The
shopping cart will calculate standard UPS Shipping - there may be
additional charges required if your exceeds the standard shipping
guidelines including oversized packages or orders that require
shipment via Common Carrier.
Estimated UPS/FedEx Standard Ground Shipping
Charges*
Order Payments:
We accept Visa MasterCard and American Express. We do not accept
Checks. If you selected to pay by Money order. Please send Money
Order to:
Twin Supply Inc., 1201 Castleton Ave., Staten Island, N.Y. 10310.
There is NO minimum order requirement. However, we cannot except
returns for orders $50 or less (excluding discounts, shipping,
handling fees) |
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